1. Registering a complaint through BEOE
Any complaint can be filed in any of the following office:
- BEOE Headquarters
- Protector of Emigrants office
- Community Welfare Attaché
- Wafaqi Mohtasib Secretariat, Overseas Pakistanis complaint cell
- Ministry of Overseas Pakistanis & Human Resource Development
- Federal Investigation Agency
2. Complaint Cell - Overseas Pakistanis Foundation
There are approximately 9 million Overseas Pakistanis living around the globe. The issues/problems of overseas Pakistanis working abroad vary from country to country. However, mostly the problems are work related in Middle Eastern/Gulf countries. In order to resolve the complaints of overseas Pakistanis; OPF Complaint Cell was established in June, 2001. The complaints are received through the following sources:
- Prime Minister’s Office
- Ministry of Overseas Pakistanis & HRD
- Pak Missions Abroad
- OPs Grievance Cell Supreme Court of Pakistan
- Directly from the OPs through post, e-mail, fax, Online Complaints Management System and personal visits.
3. Community Welfare Attaches
Government of Pakistan has posted Community Welfare Attaches in various countries. CWA are responsible for:
- Safeguarding the interests and welfare of migrant workers
- Searching market for Pakistani manpower and advise the Government to grasp the demand through public and private channels
- Providing information, advisory and counselling services
- Responsible for settling of disputes during the course of their employment.
4. Complaints Management for Overseas Pakistan Commission
Previously overseas Pakistanis had been facing various problems in communicating their issues to relevant authorities in their home country and required an efficient and accessible platform for this purpose. Similarly, there was no proper mechanism available with the authorities to track the complaints lodged by overseas Pakistanis. PITB, in collabouration with the Overseas Pakistanis Commission (OPC), developed an online complaint portal for effective communication and to redress the complaints in time. The main reason behind setting up the online portal is to decrease workload and make the complaints tracking process easier. Moreover, it also facilitates the labour force in the middle-east countries who cannot access the online portal, by enabling them to call the helpline.
Guidance to register your complaint:
MRC Counsellors will listen to your complaints, guide you through the required documentation, and refer to the relevant departments
Required Documents to file a complain
- CNIC
- Passport
- Proof of Payments /Receipts
- Employment Offer Letter If any
- Any document related to Agent or OEP which validate your complain
6. Contacts
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Government Institutes |
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Bureau of Emigration and Overseas Employment Tel: +92 51 9107272 Fax: +92 51 9107270 Address: Bureau of Emigration & Overseas Employment, Emigration Tower, Plot No. 10, Mauve Area, G-8/1, Islamabad, Pakistan Website: www.beoe.gov.pk |
Grievance Commissioner for Overseas Pakistanis, Federal Ombudsman Tel: +92 51 9217243 Fax: +92 51 9217256 Address: Federal (Wafaqi Mohtasib) Ombudsman Secretariat, 36-Constitution Avenue, G-5/2, Islamabad, Pakistan. Emails: Website: www.ombudsman.gov.pk |
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Overseas Pakistani Foundation Tel: + 92 51 9203267 Address: OPF,head office building Shahrah-e-Jamhuriat Sector G-5/2,Islamabad, Pakistan Email: Website: www.opf.org.pk |
Pakistan Remittance Initiative Tel: +92 21 111 727 774 Address: Camp office, State Bank of Pakistan. Floor number 04, main building, I.I. Chundigar Road, Karachi, Pakistan Email: Website: www.pri.gov.pk |
List of Available complaint Mechanisms in Pakistan
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Complaint Type |
Department |
Contact Details |
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Complaints against Federal Ministries or Departments |
Grievance Commissioner for Overseas Pakistanis, Federal Ombudsman
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Tel: +92 51 9217243 Fax: +92 51 9217256 Address: Federal (Wafaqi Mohtasib) Ombudsman Secretariat, 36-Constitution Avenue, G-5/2, Islamabad, Pakistan. Online Complaint: https://www.mohtasib.gov.pk/Detail/NWRkZDJmMTYtZmRiOC00MTAyLTk2ZDItZGVlNTkxMTdmNTEz Website: www.ombudsman.gov.pk List of Focal Persons: https://www.mohtasib.gov.pk/Detail/OTU2NTEzNTItNDNlNi00MTIxLTliNzgtMGQ3ZDc1NjdmM2Fm |
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Complaint against OEPs/Agents (Registered) or Employers |
Bureau of Emigration and Overseas Employment (BEOE)
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Tel: +92 51 9107272 Fax: +92 51 9107270 Address: Bureau of Emigration & Overseas Employment, Emigration Tower, Plot No. 10, Mauve Area, G-8/1, Islamabad, Pakistan Website: www.beoe.gov.pk |
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Complaint against Agents (Unregistered) |
Federal Investigation Agency (FIA) |
Tel: +92 051 111 345 786 Headquarter: FIA Headquarters, Muhammad Tufail Niazi Rd, G 9/4, Islamabad, PK Regional Contact: https://www.fia.gov.pk/contact Complaints by Local: https://www.fia.gov.pk/complaints_dept Comaplints by Overseas: https://www.fia.gov.pk/overseas Email: Website: www.fia.gov.pk |
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Complaints about Overseas Pakistanis Insurance claim, Death claim |
Overseas Pakistani Foundation |
Tel: + 92 51 9203267 Address: OPF, Head Office Building Shahrah-e-Jamhuriat Sector G-5/2,Islamabad, Pakistan Email: Website: www.opf.org.pk |
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Complaint Resolution System |
Ministry of Overseas Pakistani and Human Resource Department (MOPHRD) |
Complaint Email Addresses: Complaint Phone Numbers: 051-9208581 051-9201097 (Direct No. of Deputy Secretary Complaints) 051-9201096 (Complaint Section) In-person Complainants: Assistant Chief (Complaint Cell), Ministry of Overseas Pakistanis and Human Resource Development, 9th Floor, Kohsar Complex, Islamabad. Feedback Form: Please click here Pakistan Citizen’s Portal: https://web.citizenportal.gov.pk/ |
This list provides you with associations in your country of work, study or residence – they can function as a support network and can guide you through grievance processes.